Returns & Exchanges

At Palouse Brand and Clear Creek Foods, we take pride in the quality of our farm-fresh products and want you to be completely satisfied with your purchase. Due to the perishable nature of our food items, we offer a dedicated resolution process for any quality concerns or shipping errors.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of receiving your order to report any issues with your grains, legumes, or pantry staples.

• 2.
  Provide Documentation

  Submit your order number along with photos of the product and packaging if there is any damage or quality inconsistency to help us improve our farming and shipping standards.

• 3.
  Review Process

  Our team will review your request to determine if a replacement or refund is appropriate based on our food safety and quality assurance guidelines.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or ship out a fresh replacement at no additional cost to you.